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E-Commerce Disputes

How often do you buy products and services online?  And how often do you know the person with whom you are performing the transaction?  It is worth pausing for a moment to think what an extraordinary commercial world we live in now, where a person can hand over thousands of pounds for an item to a complete stranger on the other side of the world.

Although thousands of e-commerce transactions are now made every day, with most going perfectly smoothly, there are times when commercial transactions conducted via the internet can go horribly wrong.

What Can I Do if I Become Involved in an e-Commerce Dispute?

If you purchase a product online, within the UK, you and the seller have entered into a legally binding contract governed by UK law.  Therefore, you have a legal right to certain consumer protection laws including:

  • The right to return goods purchased online within 14 days under the Consumer Credit Regulations 2013
  • The goods received should be of satisfactory quality and fit for purpose
  • The final price quoted for the goods is what should be debited from your account or credit card bill (there should be no hidden extras)

If the seller is based within the EU it is likely that many of the UK laws protecting consumers will apply.

If the seller is based outside of the EU things can get more complicated.  At Saracens Solicitors, we have a wealth of experience in dealing with international contract law and can advise you on the terms and conditions that you and the seller have agreed to. Many of our solicitors are also multi-lingual, so you can be assured that there will be no confusion due to language barriers when we are managing your matter.

Alternative Dispute Resolution

Resolving a dispute within the Courts can be extremely time-consuming, stressful and expensive.  At Saracens Solicitors we are adept at resolving disputes through other, less trying means, such as negotiation and mediation.  These forms of dispute resolution aim to provide both parties with more control over the procedure and outcomes of the resolution process.

If you are unhappy with an e-Commerce transaction but are unsure what the next best steps to take are, then phone our London office on 020 3588 3500, or fill in our form to request a call back from one of our solicitors.

David Driver Director eTech Solutions Ltd

Saracens were fast, effective with no fuss. Thanks for pushing matters along and getting the job done.

See all testimonials

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